Frequently Asked Questions

Answers to the most common questions about our templates, payment and downloads.

About our templates

Every template is supplied as a DOCX file (Microsoft Word format) along with a PDF version for reference. The DOCX file opens and edits in Microsoft Word, Google Docs, LibreOffice, Apple Pages and WPS Office.
Yes — every template is fully editable. Open the DOCX file in the word processor of your choice and fill in your details. You can change, add or remove text as you need to, and customise the document to suit your situation.
Yes — you can use a template for your own purposes as many times as you like, and create several documents from the same template. You may not, however, share or resell the blank template.
DOCX is the most widely used document format and is supported by most word processors: Microsoft Word (Windows/Mac), Google Docs (free in your browser), LibreOffice Writer (free to download), Apple Pages (Mac/iPad/iPhone) and WPS Office.
No. DocTemplates is not a firm of solicitors and the templates are not legal advice — they are practical starting points drafted for use in England & Wales that you adapt to your own circumstances. For significant legal or financial matters we recommend you take advice from a qualified professional.

Payment

You can pay by credit or debit card (Visa and Mastercard), PayPal, and via Apple Pay and Google Pay.
Yes — all prices on the website are shown in pounds sterling and include VAT at the standard rate of 20% where applicable.
Because the templates are digital content downloaded immediately after purchase, the 14-day right to cancel under the Consumer Contracts Regulations 2013 is lost once the download begins. At checkout you give your express consent to immediate supply and acknowledge that you lose the right to cancel (regulation 37). Your statutory rights still apply if a file is faulty — under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If you have any trouble downloading, get in touch and we will help.

Downloads

After payment, the download links appear straight away on the confirmation page. You will also receive an email with the links. Click a link to download the files to your computer.
No — you do not need an account. You can buy as a guest and receive your download links straight away and by email. Quick and straightforward.
Your download links remain available for at least 12 months from the date of purchase. We recommend downloading the files straight away and saving them to your computer.