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IT Services Agreement — Word & PDF Template
An IT services agreement covering services, service levels, fees, data protection, confidentiality, IP, term, termination and liability between a provider and a client.
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This IT services agreement template sets out the terms between an IT service provider and a client for support, managed services or IT projects. It covers the services, service levels, fees, data protection, confidentiality, intellectual property, term, termination and liability, giving IT providers and clients in England and Wales a clear, professional contract.
Who is this template for?
It suits managed service providers and IT support companies, software and systems consultants, and businesses outsourcing their IT who want clear terms on service levels, data protection and liability.
What does the template include?
The agreement is organised into clear, ready-to-complete clauses:
- Parties — identifies the service provider and the client.
- Services — the IT services to be provided.
- Service Levels — performance standards and response times.
- Fees and Payment — charges and payment terms.
- Client’s Obligations — the client’s responsibilities.
- Service Provider’s Obligations — the provider’s responsibilities.
- Third-Party Products and Services — handling of third-party software and services.
- Data Protection — handling of personal data under UK GDPR.
- Confidentiality — protection of confidential information.
- Intellectual Property — ownership of IP and deliverables.
- Term — the duration of the agreement.
- Termination — how the agreement ends.
- Liability — limits and exclusions on liability.
- Governing Law — confirms England and Wales law applies.
- Entire Agreement — confirms the document is the complete record.
- Signatures — signing block for both parties.
Easy to customise
The template opens in Microsoft Word, Google Docs and LibreOffice. Fill in the highlighted fields, set the services, service levels and fees, tick the relevant options and edit any clause to suit your arrangement.
Format and scope
Download instantly as an editable Word (.docx) file and a print-ready PDF, formatted to A4. Written in plain British English with light, general references to England and Wales commercial law and UK data protection rules.
How to edit the template
- Download the DOCX file after purchase
- Open it in Word, Google Docs, LibreOffice or another DOCX editor
- Fill in the parties' details in the marked fields
- Edit the terms and text to match what has been agreed
- Print it for signing or send it digitally
