SaaS Agreement — Word & PDF Template

This SaaS Agreement governs the supply of cloud-based software on a subscription basis to a customer in England and Wales. It covers the service, fees, availability, acceptable use and data protection arrangements for a software-as-a-service relationship.

Who is this template for?

For SaaS providers and software vendors selling subscription access to their platform, and for business customers signing up to such services who want clear terms on uptime, data and use.

What does the template include?

The agreement is organised into clearly numbered sections:

• Parties — the provider and the customer.
• Service Description — what the software does.
• Subscription Term — the length of the subscription.
• Subscription Fees — charges and payment terms.
• Service Availability and Uptime — service levels.
• Access and User Accounts — how users access the service.
• Acceptable Use — permitted and prohibited use.
• Customer Data — ownership and handling of data.
• Data Processing — provides that processing of personal data is governed by a separate data processing agreement (not included in this document).
• Intellectual Property — ownership of the software and IP.
• Confidentiality — protection of information.
• Warranties and Liability — warranties and limits.
• Suspension and Termination — suspension, termination for breach, and the customer’s right to leave on 30 days’ notice (no refund of prepaid fees unless agreed).
• Governing Law — England & Wales jurisdiction.
• Entire Agreement — the whole agreement.
• Signatures — execution by the parties.

Easy to customise

The template works in Microsoft Word, Google Docs and LibreOffice. Fill in the highlighted fields, set the fees and service levels and adjust the clauses before signing.

Format and scope

Provided as an editable Word (.docx) file and a print-friendly PDF in A4 size, drafted for use in England and Wales.